Active outages
6
Across 5 states · +7 / −11 since update
Critical
1
16.7% of total
States affected
5
of 50 states
ZIPs affected
8
with reported incidents
Outage map
Tap a state for detailsNew outages per hour
Last 24 hoursNew outagesUsual level
What's not working
Active outages6
Internet
2
Fiber
6
TV
8
Locations
1,483
Customers affected
—
Avg coverage loss
1
Critical
0
ETR overdue
4
New · 24h
—
Resolved · 24h
Incidents by stateclick a bar to filter
Causes
6incidents
Cable failure350%
Enet device117%
PON network117%
PON access cables117%
Wireless coverage loss
Home service impactlevels 1–3
Time to restore (ETR)
Wireless incident starts by hourAT&T time · last 72h
Affected servicesone outage can hit several
Incident trend
New vs resolved
Top counties
1HindsMS · 4 ZIPs2
2DuvalFL · 1 ZIP1
3MadisonTN · 1 ZIP1
4JacksonMO · 1 ZIP1
5BrazoriaTX · 1 ZIP1
Top cities
Summary
Median coverage loss—
Max coverage loss—
Median age—
Longest running—
Median time to ETR15h 15m
Median time to resolve—
Customers affected1,483
Most affected serviceInternet · 6
Locations affected8
Published by AT&T10/29 20:18
State × causetop 12 states · click a cell to filter
| Cable failure | Enet device | PON network | PON access cables | |
|---|---|---|---|---|
| MSMississippi | 1 | 1 | · | · |
| FLFlorida | · | · | 1 | · |
| TNTennessee | · | · | · | 1 |
| MOMissouri | 1 | · | · | · |
| TXTexas | 1 | · | · | · |
| Incident | Service | State | Cause | Impact | ZIPs | Places | Started | ETR | Remaining |
|---|---|---|---|---|---|---|---|---|---|
| #2610291403420476 new | InternetTV | MS | Enet device | level 31,423 cust. | 3 | Jackson · Hinds Co. | — | 10/30 03:45 | in 7.5h |
| #2610291631430330 new | InternetTV | MS | Cable failure | level 119 cust. | 1 | Jackson · Hinds Co. | — | 10/30 20:45 | in 24.5h |
| #2610290246340548 new | InternetTV | TX | Cable failure | level 115 cust. | 1 | Lake Jackson · Brazoria Co. | — | 10/30 19:15 | in 23h |
| #2610291758470949 new | InternetFiberTV | FL | PON network | level 110 cust. | 1 | Jacksonville · Duval Co. | — | 10/30 04:15 | in 8h |
| #2610152219080374 | InternetTV | MO | Cable failure | level 19 cust. | 1 | Independence · Jackson Co. | — | 10/30 14:45 | in 18.5h |
| #2610271708550030 | InternetFiberTV | TN | PON access cables | level 17 cust. | 1 | Jackson · Madison Co. | — | 10/30 08:15 | in 12h |